Customer Success Representative/Account Management

Remote

Full Time

Customer Service

Mid Level

About the Position:
Are you passionate and driven to succeed? Do you have a passion for the cosmetic and beauty industry? Do you love to empower and enrich the lives of your customers? Do you have the passion to make sure your customers understand the features and benefits of your company’s portfolio of products, and do you have the track record to upsell them on those products? If you said yes to all of the above, then the Customer Success Representative/Account Management position is for you!

Responsibilities:
This is a "Work From Home/Remote" position.
Your primary responsibilities include retaining customers and growing accounts (retention and growth).

As a Customer Success Representative/Account Management, you will be assigned a geographical territory, and you will nurture your accounts remotely. Being able to represent yourself professionally using modern web conferencing tools and a CRM (Customer Relationship Management) are essential to your success.
You will be providing legendary service to customers by anticipating their needs and finding creative solutions to the challenges of their business. You will focus on growing sales through account management and nurturing. Your key responsibilities will include:

Operating as the lead point of contact for all matters related to customers within your assigned territory.
Engaging with customers using your charismatic personality and strong sales experience.
Providing LEGENDARY SERVICE by promptly handling incoming calls, emails, texts, and chats from customers.
Conducting outbound calls, text, and email campaigns to educate and upsell clients on new products and services to increase sales.
Resolving all client issues or concerns in a timely manner.
Maintaining and expanding relationships strategically with key accounts.
Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
Following up daily with clients to increase client retention.
Collaborating with marketing to optimize marketing strategies to increase sales.

Experience/Skills/Qualifications:

Must be comfortable engaging with customers through modern remote video conferencing/virtual meeting platforms, such as Zoom, Google Meets, Microsoft Teams, WebEx, etc.
Must have reliable Wi-Fi.
Must be proficient in using CRM Tools to manage customer accounts.
Must have a designated workspace for remote employment.
Minimum of 2 years experience in customer service/sales/account management.
Ambitious, goal-driven, and must possess a positive attitude.
Ability to work in a fast-paced environment.
Above-average written and verbal communication skills.
Excellent skills in working with Business-to-Business relationships.
Ability to meet deadlines.
Proficient in Microsoft Office: Word, PowerPoint, Outlook Email, and Outlook Calendar.

Compensation & Benefits:

Competitive compensation: Base + Bonus
Paid time off.
Paid sick leave.
Paid holidays.
Employee discount on Xtreme Lashes consumer account.
Medical, dental, and vision insurance.
Life insurance.
Long-term disability insurance.

About Xtreme Lashes, LLC
Xtreme Lashes by Jo Mousselli® is a registered nurse brand and the most globally respected name in eyelash extensions since 2005. Jo Mousselli pioneered the eyelash extension industry using her expertise as an educator and a medical professional, shaping our brand through her various roles as a wife, mother, and working professional.

Jo’s Mission
“My personal mission is to empower and enrich lives through beauty – the lives of beauty and health professionals with rewarding and profitable careers while they enrich the lives of women with high-performance, long-lasting, and low-maintenance beauty products that simplify their beauty regimen and boost their confidence and self-esteem.”

Company Vision, Mission, Purpose
Our Vision: To be the revolutionary cosmetic brand: globally recognized and exclusively offered by the world’s leading beauty professionals.
Our Mission: Enriching and empowering lives by delivering on our promise to provide revolutionary beauty products, unparalleled client support, and comprehensive education.
Our Purpose: Empowering people and enriching lives.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What time zone do you reside in? Eastern, Central, Mountain, Pacific, Alaska or Hawaii?*

What is your annual base compensation desire? (List numerical value only)*

What is your annual bonus compensation desire? (List numerical value only)*

Are you eligible to work full time in the US?*

Are you currently working under a work Visa?*

If a formal offer letter was extended to you, we will request your permission and agreement to the following. Are you willing to provide this?
3 Professional reference checks.
Criminal background check, as allowed by law.*

Describe your experience with remote sales. What strategies have you found most effective in engaging and nurturing client relationships?*

Can you provide an example of a time when you identified a sales opportunity through active listening? What was the outcome?*

How do you typically prepare for a sales presentation? Please describe your approach and any tools you use to enhance your effectiveness.*

What CRM systems have you used in your previous roles? How have these tools helped you manage your accounts and track sales progress?*

Discuss your experience with video/remote conferencing platforms, such as Zoom, Teams, Google Meets, WebEx, etc. How have you utilized it to connect with clients and facilitate sales presentations?*

Can you share a specific instance where you successfully resolved a client issue or concern? What steps did you take to ensure client satisfaction?*

How do you prioritize your daily tasks when managing multiple accounts? Describe your method for ensuring that no client feels neglected.*

What metrics or KPIs do you consider most important when evaluating your sales performance? How do you use this data to improve your approach?*

Describe your sales and account nurturing process. How do you maintain relationships with clients over time, and what specific strategies do you use to ensure ongoing engagement and satisfaction?*

How do you stay motivated and engaged while working remotely, especially when managing client accounts and pursuing sales growth?*

Human Check*

Submit Application

Xtreme Lashes Careers

Customer Success Representative/Account Management

Apply for this position